Terms of Service.

These Terms of Service ("Terms") are entered into between Atlas DevHQ ("Atlas", "we") and the entity or individual agreeing to them ("Customer", "you"). By creating an account, signing an order form, or using the Service, you accept these Terms.

If you are accepting on behalf of a company, you represent that you have authority to bind that company. “You” then refers to that company.

These Terms govern Atlas Cloud at app.useatlas.dev. The open-source Atlas distribution is licensed separately under AGPL-3.0 and is not subject to these Terms; commercial features in the /ee directory are licensed under the separate Atlas Commercial License.

Atlas provides a hosted text-to-SQL platform. Customer authenticates against its own data warehouse and identity provider; Atlas executes queries on Customer’s behalf in read-only mode (or write mode where Customer has explicitly granted such permission).

Atlas may modify, add, or remove features at any time, but will not materially reduce the functionality of any feature included in Customer’s plan during the current paid term without 30 days’ notice.

Beta and "Labs" features are provided as-is, may be removed at any time, and are excluded from the SLA.

Customer is responsible for maintaining the confidentiality of credentials and for all activity that occurs under its account. Customer must notify Atlas promptly of any unauthorized access. Account holders must be 18 years or older.

Customer agrees not to: (a) use the Service to violate any law or third-party right; (b) attempt to reverse-engineer, decompile, or scrape the Service except as permitted by applicable law; (c) use the Service to develop a competing hosted product using the /ee commercial features; (d) probe, scan, or test the vulnerability of the Service without prior written consent; (e) submit data containing malware, exploits, or content prohibited by the Acceptable Use Policy at useatlas.dev/aup; (f) exceed published rate limits or otherwise abuse the Service in a way that degrades performance for other customers.

Atlas may suspend access without notice for activity that materially threatens the security or availability of the Service for other customers. Where suspension is appropriate, Atlas will use commercially reasonable efforts to provide notice.

Customer agrees to pay all fees stated in the order form or on the pricing page in effect at the time of purchase. Fees are exclusive of taxes; Customer is responsible for sales, use, VAT, and similar taxes. Atlas Cloud paid plans include a 14-day free trial; trial accounts are provided without service-level commitment, support obligation, or liability — see Sections 8 and 9.

Subscriptions auto-renew for the same term unless either party gives written notice of non-renewal at least 30 days before the renewal date. Atlas may increase prices at renewal with 30 days’ written notice. Bring-your-own-token (BYOK) usage is billed by the LLM provider directly; Atlas charges only for infrastructure under BYOK.

Invoices are due within 30 days. Past-due amounts accrue interest at 1.5%/month or the maximum allowed by law. Atlas may suspend the Service for accounts more than 60 days past due. Refunds are not provided for partial billing periods; cancellation retains access through the end of the current period.

As between the parties, Customer owns Customer Data. Customer grants Atlas a limited license to process Customer Data solely to provide the Service.

Atlas does not use Customer Data to train AI models. Atlas does not sell Customer Data. Atlas does not access Customer’s data warehouse contents except to execute queries that Customer’s authorized users explicitly issue. Query text is forwarded to the configured LLM provider (Anthropic, OpenAI, etc.) for processing under that provider’s terms.

Atlas implements technical and organizational measures consistent with industry standards: encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access, logged admin operations, configurable PII detection on result sets, and Business-plan data residency. Further detail is in the Data Processing Addendum at useatlas.dev/dpa.

Atlas owns all rights in the Service, including the Atlas software, models, semantic-layer compiler, and documentation. Subject to these Terms, Atlas grants Customer a non-exclusive, non-transferable license to access and use the Service during the term. The open-source Atlas distribution is AGPL-3.0; commercial features in /ee are licensed under the separate Atlas Commercial License.

Feedback that Customer provides about the Service is given without restriction; Atlas may use it without obligation.

Trademarks of Atlas may not be used without prior written consent except to factually describe the use of the Service.

Each party will protect the other’s Confidential Information using the same degree of care it uses for its own (no less than reasonable care), and will not disclose it except to its employees, contractors, and advisors who need to know and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available, independently developed without reference to the other party’s information, or rightfully obtained from a third party without confidentiality obligations.

Atlas warrants that the Service will materially perform as described in the documentation. Customer’s exclusive remedy and Atlas’s sole liability for breach of this warranty is, at Atlas’s option, to repair the Service or terminate the agreement and refund unused prepaid fees.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND ATLAS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated SQL is non-deterministic. Atlas’s 4-layer validation pipeline (empty check, regex guard, AST parse, table whitelist) reduces risk; it does not eliminate it. Customer remains responsible for reviewing query output and for the appropriateness of using AI-generated SQL in its environment.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO ATLAS IN THE TWELVE MONTHS PRECEDING THE CLAIM. FOR FREE TRIAL ACCOUNTS, ATLAS’S TOTAL AGGREGATE LIABILITY IS ZERO DOLLARS ($0).

These limitations do not apply to: (a) breach of confidentiality; (b) infringement of the other party’s intellectual-property rights; (c) gross negligence, fraud, or willful misconduct; (d) Customer’s payment obligations.

Atlas will defend Customer against any third-party claim that the Service, when used in accordance with these Terms, infringes a U.S. patent, copyright, or trade secret, and will pay damages awarded by a court or agreed in settlement. This indemnification does not apply to claims arising from Customer Data, Customer modifications to the self-hosted distribution, combination with non-Atlas products, or free-trial usage.

Customer will defend Atlas against claims arising from Customer Data, Customer’s use of the Service in violation of law, or Customer’s breach of these Terms.

The indemnifying party’s obligations are conditional on the indemnified party giving prompt notice, sole control of the defense, and reasonable cooperation.

These Terms remain in effect while Customer has an active subscription. Either party may terminate for material breach uncured 30 days after written notice. Customer may terminate for cause with 30 days’ written notice if Atlas misses its SLA targets in any three consecutive calendar months, or in any four months within a rolling twelve-month period (see useatlas.dev/sla), and receive a pro-rata refund of any prepaid fees for the remaining term.

On termination, Atlas will, on request, make Customer Data available for export for 30 days, after which it will be deleted from production systems within 30 days and from backups within 90 days.

Sections that by nature should survive termination (Confidentiality, IP, Warranty disclaimers, Liability limits, Indemnification, Governing Law) survive.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. The parties consent to exclusive jurisdiction in the state and federal courts located in Wilmington, Delaware for any dispute not subject to arbitration.

Disputes that are subject to arbitration will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator in Wilmington, Delaware.

Either party may seek injunctive relief in court for breach of confidentiality or IP rights. The parties agree to bring claims only in their individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

These Terms, plus any order forms and the Data Processing Addendum, form the entire agreement and supersede prior discussions. Amendments must be in writing and signed by both parties, except Atlas may update these Terms with 30 days’ notice; continued use after that constitutes acceptance.

If any provision is unenforceable, the remainder remains in effect. Failure to enforce a right is not a waiver. Customer may not assign these Terms without consent; Atlas may assign in connection with a merger or sale of substantially all assets.

Notices to Atlas must be sent to legal@useatlas.dev. Notices to Customer will be sent to the email address on the account.